This documents provides a “bank” of 360 questions structured around some key leadership headings. The headings have been adapted from the NHS Leadership Qualities Framework and they are relevant to many settings.
Please collaborate with your manager, partner, executive coach or sponsor to:
1) choose 3 to 5 people to give you feedback in the next 2 weeks. Please request and collect feedback in-person whenever possible. As a minimum, collect feedback from your supervisor, 1 or 2 peers and 1 or 2 staff less senior than yourself and/or who report to you. And ‘rate’ yourself by completing the questionnaire yourself.
2) choose 15 to 20 questions you most want/need feedback about. Delete all the questions ( rows of the below tables ) you will not use so just your relevant/chosen questions remain in this document - and save your own version of the questionnaire with a new file name.doc.
Choose 15 to 20 questions:
- That are personally relevant to you;
- On which you feel your raters will be able to provide useful feedback;
- About which you really want feedback!
For best results, use your questionnaire as stimulus for a conversation with people giving you feedback. Especially those who are your peers or seniors. Spending time in conversation will generally yield greater understanding of your feedback. For those staff you supervise, please give them a free choice to have a face-to-face feedback conversation and/or complete the questionnaire without you. If you sense that staff have a need to give feedback anonymously, then you can set this up by asking them to put their surveys in an un-marked envelope and organising for them to be collected by a trusted person.
Record feedback from each person, along with your own self-rating, onto a summary copy of the questionnaire. Use different symbols and/or colours for different people or groups of people ( supervisor, staff or peers etc ).
For those who prefer accurate measures for frequency terms, please note your ratings mean this person effectively demonstrates this behaviour:
Never - 5% or less of the times required
Rarely - 6% to 35% of the times required
Occasionally - 35% to 55% of the times required
Mostly - 55% to 90% of the times required
Always - greater than 90% of the times required
Personal Qualities
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Self belief, Self awareness and Self management
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Make and X on the below word scale for each statement
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Demonstrates high levels of personal awareness of own style and behaviours and their effect on others.
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Never . Rarely . Occasionally . Mostly . Always |
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Modifies personal style to match the situation (eg: directing, coaching, participating)
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Never . Rarely . Occasionally . Mostly . Always |
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Responds appropriately to emotionally challenging situations.
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Never . Rarely . Occasionally . Mostly . Always |
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Remain personally effective under stress.
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Displays resilience
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Never . Rarely . Occasionally . Mostly . Always |
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Takes actions expecting to succeed and is optimistic about the future.
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Never . Rarely . Occasionally . Mostly . Always |
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Openly admits personal mistakes, actively seeks feedback and learns from experience and encourages others to do the same.
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Never . Rarely . Occasionally . Mostly . Always |
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Demonstrates a commitment to personal development.
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Never . Rarely . Occasionally . Mostly . Always |
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Positively influences the culture by challenging unproductive behaviours
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Never . Rarely . Occasionally . Mostly . Always |
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Drive for Improvement
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Make and X on the below word scale for each statement
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Fosters and encourages continuous improvement of work practices
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Never . Rarely . Occasionally . Mostly . Always |
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Ensures team develops effective partnerships with other areas, customers and other stakeholders.
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Never . Rarely . Occasionally . Mostly . Always |
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Shares resources – i.e. people, information - across Branch/teams and Divisions as needed (takes the wider Corporate view).
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Never . Rarely . Occasionally . Mostly . Always |
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Demonstrates initiative and courage by “going first” with new ways of doing things.
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Never . Rarely . Occasionally . Mostly . Always |
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Personal Integrity
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Make and X on the below word scale for each statement
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Demonstrates public service professionalism and probity
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Never . Rarely . Occasionally . Mostly . Always |
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Takes personal responsibility for individual and team challenges and problems.
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Never . Rarely . Occasionally . Mostly . Always |
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Behaves consistently.
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Never . Rarely . Occasionally . Mostly . Always |
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Walks the talk: Acts as a positive role model and words match actions
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Never . Rarely . Occasionally . Mostly . Always |
Setting Direction
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Seizing the future
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Make and X on the below word scale for each statement
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Focuses strategically on the key issues
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Never . Rarely . Occasionally . Mostly . Always |
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Anticipates future opportunities/threats and takes appropriate action.
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Never . Rarely . Occasionally . Mostly . Always |
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Plans effectively for the future.
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Never . Rarely . Occasionally . Mostly . Always |
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Develops innovative solutions to problems.
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Never . Rarely . Occasionally . Mostly . Always |
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Intellectual Flexibility
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Make and X on the below word scale for each statement
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Shows judgement, intelligence and commonsense
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Never . Rarely . Occasionally . Mostly . Always |
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Turns mistakes into learning opportunities for self and team.
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Never . Rarely . Occasionally . Mostly . Always |
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Effectively deals with uncertainty
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Never . Rarely . Occasionally . Mostly . Always |
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Takes the time to listen, with the intent of understanding, to differing points of view
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Never . Rarely . Occasionally . Mostly . Always |
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Broad Scanning
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Make and X on the below word scale for each statement
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Harnesses information and opportunities
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Never . Rarely . Occasionally . Mostly . Always |
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Marshals professional expertise
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Never . Rarely . Occasionally . Mostly . Always |
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Continually monitors, analyses and capitalizes on internal and external factors likely to impact on the Branch/team.
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Never . Rarely . Occasionally . Mostly . Always |
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Political Astuteness
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Make and X on the below word scale for each statement
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Identifies and engages key stakeholders to achieve outcomes
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Never . Rarely . Occasionally . Mostly . Always |
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Demonstrates an ability to get things done within the culture
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Never . Rarely . Occasionally . Mostly . Always |
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Identifies and engages key influencers to deliver change.
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Never . Rarely . Occasionally . Mostly . Always |
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Drive for Results
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Make and X on the below word scale for each statement
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Commits to action
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Never . Rarely . Occasionally . Mostly . Always |
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Gets things done – is decisive and meets agreed time lines.
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Never . Rarely . Occasionally . Mostly . Always |
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Solves difficult problems with effective solutions
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Never . Rarely . Occasionally . Mostly . Always |
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Looks beyond the obvious when problem solving and doesn’t stop at first answers.
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Never . Rarely . Occasionally . Mostly . Always |
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Engages with risk and shows personal courage.
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Never . Rarely . Occasionally . Mostly . Always |
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Sets and meets challenging goals.
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Never . Rarely . Occasionally . Mostly . Always |
Delivering the Service
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Leading Change Through People
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Make and X on the below word scale for each statement
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Creates and communicates a compelling vision or sense of purpose to staff.
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Never . Rarely . Occasionally . Mostly . Always |
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Inspires a sense of purpose and direction
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Never . Rarely . Occasionally . Mostly . Always |
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Effectively leads and manages the implementation of change.
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Never . Rarely . Occasionally . Mostly . Always |
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Treats people fairly when they make a mistake.
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Never . Rarely . Occasionally . Mostly . Always |
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Gives sufficient focus to the people management aspects of his/her role.
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Never . Rarely . Occasionally . Mostly . Always |
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Builds a trusting team environment where people feel safe to openly express ideas, opinions and issues
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Never . Rarely . Occasionally . Mostly . Always |
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Holding to account
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Make and X on the below word scale for each statement
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Effectively communicates work goals to staff.
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Never . Rarely . Occasionally . Mostly . Always |
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Helps employees understand their role and the value they add to the organisation.
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Never . Rarely . Occasionally . Mostly . Always |
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Effectively delegates tasks and authority to appropriate people.
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Never . Rarely . Occasionally . Mostly . Always |
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Gives timely, consistent and constructive feedback to staff.
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Never . Rarely . Occasionally . Mostly . Always |
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Effectively manages difficult performance issues in a constructive and timely manner.
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Never . Rarely . Occasionally . Mostly . Always |
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Empowering others
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Make and X on the below word scale for each statement
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Guides, mentors and develops people
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Never . Rarely . Occasionally . Mostly . Always |
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Coaches and encourages others to learn and develop new skills.
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Never . Rarely . Occasionally . Mostly . Always |
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Values individual differences and diversity
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Never . Rarely . Occasionally . Mostly . Always |
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Treats people as individuals and takes time to understand their backgrounds, goals and motivations.
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Never . Rarely . Occasionally . Mostly . Always |
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Demonstrates genuine caring and empathy toward team members
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Never . Rarely . Occasionally . Mostly . Always |
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Fosters career development: ensures staff have the opportunity to develop for future roles
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Never . Rarely . Occasionally . Mostly . Always |
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Builds organisational capability and responsiveness
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Never . Rarely . Occasionally . Mostly . Always |
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Effective and strategic influencing
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Make and X on the below word scale for each statement
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Communicates clearly
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Never . Rarely . Occasionally . Mostly . Always |
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Listens, understands and adapts to audience
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Never . Rarely . Occasionally . Mostly . Always |
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Negotiates persuasively
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Never . Rarely . Occasionally . Mostly . Always |
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Is a clear and articulate communicator who adjusts communication style to different audiences.
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Never . Rarely . Occasionally . Mostly . Always |
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Collaborative Working
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Make and X on the below word scale for each statement
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Nurtures internal and external relationships
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Never . Rarely . Occasionally . Mostly . Always |
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Facilitates cooperation and partnerships
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Never . Rarely . Occasionally . Mostly . Always |
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Shows pride in team achievements, and acknowledges and celebrates individual and team successes.
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Never . Rarely . Occasionally . Mostly . Always |
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Actively rectifies areas of communication, conflict and working relationship breakdown.
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Never . Rarely . Occasionally . Mostly . Always |
Copyright: Sue Sampson and Scott Arbuthnot 2010.
