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This documents provides a “bank” of 360 questions structured around some key leadership headings.  The headings have been adapted from the NHS Leadership Qualities Framework and they are relevant to many settings. 

 Please collaborate with your manager, partner, executive coach or sponsor to:

 1) choose 3 to 5 people to give you feedback in the next 2 weeks.  Please request and collect feedback in-person whenever possible.  As a minimum, collect feedback from your supervisor, 1 or 2 peers and 1 or 2 staff less senior than yourself and/or who report to you.  And ‘rate’ yourself by completing the questionnaire yourself. 

 2) choose 15 to 20 questions you most want/need feedback about.  Delete all the questions ( rows of the below tables ) you will not use so just your relevant/chosen questions remain in this document  -  and save your own version of the questionnaire with a new file name.doc. 

 

Choose 15 to 20 questions:

 For best results, use your questionnaire as stimulus for a conversation with people giving you feedback.  Especially those who are your peers or seniors.  Spending time in conversation will generally yield greater understanding of your feedback.  For those staff you supervise, please give them a free choice to have a face-to-face feedback conversation and/or complete the questionnaire without you.   If you sense that staff have a need to give feedback anonymously, then you can set this up by asking them to put their surveys in an un-marked envelope and organising for them to be collected by a trusted person.

 Record feedback from each person, along with your own self-rating, onto a summary copy of the questionnaire.  Use different symbols and/or colours for different people or groups of people ( supervisor, staff or peers etc ).

 For those who prefer accurate measures for frequency terms, please note your ratings mean this person effectively demonstrates this behaviour:

 Never  -  5% or less of the times required

Rarely  - 6% to 35% of the times required

Occasionally  - 35% to 55% of the times required

Mostly  -  55% to 90% of the times required

Always  -  greater than 90% of the times required

 

Personal Qualities 

Self belief, Self awareness and Self management

 

 

    Make and X on the below word scale for each statement

 

Demonstrates high levels of personal awareness of own style and behaviours and their effect on others.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Modifies personal style to match the situation (eg: directing, coaching, participating)

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Responds appropriately to emotionally challenging situations.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Remain personally effective under stress.

 

 

Displays resilience

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Takes actions expecting to succeed and is optimistic about the future.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Openly admits personal mistakes, actively seeks feedback and learns from experience and encourages others to do the same.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Demonstrates a commitment to personal development.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Positively influences the culture by challenging unproductive behaviours

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Drive for Improvement

 

 

    Make and X on the below word scale for each statement

 

Fosters and encourages continuous improvement of work practices

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Ensures team develops effective partnerships with other areas, customers and other stakeholders.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Shares resources – i.e. people, information - across Branch/teams and Divisions as needed (takes the wider Corporate view).

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Demonstrates initiative and courage by “going first” with new ways of doing things.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Personal Integrity

 

 

    Make and X on the below word scale for each statement

 

Demonstrates public service professionalism and probity

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Takes personal responsibility for individual and team challenges and problems.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Behaves consistently.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Walks the talk: Acts as a positive role model and words match actions

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

 

Setting Direction

 

Seizing the future

 

 

    Make and X on the below word scale for each statement

 

Focuses strategically on the key issues

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Anticipates future opportunities/threats and takes appropriate action.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Plans effectively for the future.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Develops innovative solutions to problems.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Intellectual Flexibility

 

 

    Make and X on the below word scale for each statement

 

Shows judgement, intelligence and commonsense

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Turns mistakes into learning opportunities for self and team.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Effectively deals with uncertainty

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Takes the time to listen, with the intent of understanding, to differing points of view

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Broad Scanning

 

 

    Make and X on the below word scale for each statement

 

Harnesses information and opportunities

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Marshals professional expertise

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Continually monitors, analyses and capitalizes on internal and external factors likely to impact on the Branch/team.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Political Astuteness

 

 

    Make and X on the below word scale for each statement

 

Identifies and engages key stakeholders to achieve outcomes

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Demonstrates an ability to get things done within the culture

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Identifies and engages key influencers to deliver change.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Drive for Results

 

 

    Make and X on the below word scale for each statement

 

Commits to action

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Gets things done – is decisive and meets agreed time lines.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Solves difficult problems with effective solutions

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Looks beyond the obvious when problem solving and doesn’t stop at first answers.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Engages with risk and shows personal courage.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Sets and meets challenging goals.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Delivering the Service

 

Leading Change Through People

 

 

    Make and X on the below word scale for each statement

 

Creates and communicates a compelling vision or sense of purpose to staff.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Inspires a sense of purpose and direction

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Effectively leads and manages the implementation of change.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Treats people fairly when they make a mistake.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Gives sufficient focus to the people management aspects of his/her role.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Builds a trusting team environment where people feel safe to openly express ideas, opinions and issues

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Holding to account

 

 

    Make and X on the below word scale for each statement

 

Effectively communicates work goals to staff.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Helps employees understand their role and the value they add to the organisation.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Effectively delegates tasks and authority to appropriate people.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Gives timely, consistent and constructive feedback to staff.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Effectively manages difficult performance issues in a constructive and timely manner.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Empowering others

 

 

    Make and X on the below word scale for each statement

 

Guides, mentors and develops people

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Coaches and encourages others to learn and develop new skills.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Values individual differences and diversity

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Treats people as individuals and takes time to understand their backgrounds, goals and motivations.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Demonstrates genuine caring and empathy toward team members

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Fosters career development: ensures staff have the opportunity to develop for future roles

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Builds organisational capability and responsiveness

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Effective and strategic influencing

 

 

    Make and X on the below word scale for each statement

 

Communicates clearly

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Listens, understands and adapts to audience

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Negotiates persuasively

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Is a clear and articulate communicator who adjusts communication style to different audiences.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

Collaborative Working

 

 

    Make and X on the below word scale for each statement

 

Nurtures internal and external relationships

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Facilitates cooperation and partnerships

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Shows pride in team achievements, and acknowledges and celebrates individual and team successes.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

Actively rectifies areas of communication, conflict and working relationship breakdown.

 

 

    Never .  Rarely . Occasionally  .  Mostly .  Always

 

 

 

Copyright:  Sue Sampson and Scott Arbuthnot 2010.